AI for home services and specialty contractors
Your crews do the work in the field. Your office keeps up as best it can. And a lot of what happens in between still runs on retyping, chasing, and somebody's memory.
We put AI to work across the systems you already run. The repeated work starts coming off your team, and you start getting answers your reports were never built to give.
Then we train your people to run it.
You've already tried this once
You bought the software. A field service platform, a project management system, maybe both. It does its job. Your people use maybe a third of it, and the reports sit there because nobody has an hour to read them.
Then you told the team to try ChatGPT. Somebody wrote a few emails with it. Somebody else tried to make sense of a report and gave up halfway through. Three weeks later nobody was using it.
And you sat through a conference session where somebody demoed AI doing things that looked incredible. Then you got back to the office on Monday to a billing dispute, a crew short two people, and a supplier who missed a delivery. The AI stuff went on the someday list.
None of that was a mistake. It just wasn't connected to how the work actually gets done in your shop.
Where The Money Goes
Three places it's usually hiding
What you need to know usually already exists. It's in a report you can't currently run, an old email, or somebody's head. What's missing is a fast way to pull it all together while it still matters.
Judgment Calls
Decisions made on gut, because pulling the real numbers takes too long.
Home services
What each service line really makes.
Count drive time, callbacks, and materials, and the answer often isn't the one you'd guess. The numbers are in your field service platform and your accounting system. Pulling them together takes an afternoon nobody has.
Specialty contractors
The cheaper quote.
Two equipment quotes, and one comes in $47,000 lower. Line them up and the low one excludes startup, is vague on vibration isolation, and quotes six more weeks of lead time. The cheaper quote may not be the cheaper job.
Blind Spots
Signals spread across your systems that nobody has put together.
Home services
Untapped customer opportunities.
Customers with equipment past twelve years old. Repair calls coming closer together. Replacement quotes turned down. Each fact lives in a different corner of your system. Together, they give you the list you should be calling this week.
Specialty contractors
The change that never got billed.
The GC's super asks for a reroute and your crew does it that afternoon. There's a text, a line in a daily report, and extra hours on a cost code. None of it reaches the change log, and nobody can prove it at closeout.
Buried Answers
Answers that already exist, if anyone could find them in time.
Home services
What your best tech knows.
Eleven years in, runs the commercial accounts, trained half your crew. Most of what he knows was never written down. If he goes independent next year, it walks out with him.
Specialty contractors
The lesson from the last hospital job.
A younger PM is planning a mechanical-room shutdown with tight access. Your shop did something like it five years ago. What went wrong is in the closeout notes, and the superintendent who ran it left a checklist before he retired. The PM doesn't know either one exists.
What We Actually Do
We work across the systems you already run
Your field service platform, your accounting system, your project management software, your spreadsheets. They all stay. We put AI to work across them and load in how your business actually runs: your pricing, your crews, your jobs, your rules.
Then we start taking work off your team, one piece at a time. A tech in the field asks a question and gets an answer from your own procedures instead of calling a manager. An estimator asks a 300-page spec book what it requires for hangers and supports, and gets the answer with the page number.
And because the AI can see across all of it, you can ask the questions no report was built to answer. Which customers are ready to replace. Which jobs have labor running ahead of progress. Which changes haven't made it into billing.
For one home services company, that meant turning 1,200 dead leads into the 21 most likely to buy, each with a plan for the rep making the call. About $184,000 in identified opportunity.
What This Isn't
We're not here to replace your people
You can't find enough people as it is. The point is to get more out of the ones you have, and to free them up for the work only a person can do.
The upset customer. The tricky diagnosis. The job that turns into a bigger one if somebody's paying attention.
How We Start
Start with the Treasure Map
Before anyone builds anything, we go into your business and talk to the people doing the work.
- 01
We talk to the people doing the work
Your CSRs and dispatchers, your estimators and PMs, your techs and foremen. Not just you. The way a process gets described upstairs and the way it actually runs are almost never the same thing.
- 02
You get a ranked list
The opportunities we found, what each one is worth, and how realistic it is to build with the data you already have. Then we recommend which one to do first and why.
- 03
You decide who runs it
Two to four weeks, and you end up with a ranked plan and the numbers behind it. You can run it yourself, with your own team, or with us.
Not sure if this applies to your business?
Let's talk for 25 minutes. Tell us what's going on, and we'll figure out together whether there's something here worth a deeper look.